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Credit Card Integration

Table of contents

Supported Credit Card Processors #

United States
Heartland

Sales: Kevin McDowell @ 313-438-5813

Support: 1-800-285-0005

Canada
Global Canada

Sales: Daniel Wolfson @ 416-847-4291

Support: 1-888-682-3309

Enable Credit Card Integration #

IMPORTANT: You will have to contact one of the supported card processing companies, have an account created, and a pinpad supplied prior to setting up credit card integration. The pinpad should also be set up on your network before following these steps. Some basic setup information for pinpads can be found here.

  1. Click System on the main menu.
  2. Go to the Sales tab.

  3. Select the Credit Card Setup section.
  4. Select your payment processor.

    Note: The processor has to be supported by Encore otherwise it will not show up in the drop-down.

  5. Set up a pin pad, or select a pin pad from the dropdown if you already have one set up and skip to step 10.

  6. Enter your desired Pinpad name.

  7. Enter the WAN IP or hostname for the internet connection where your pinpad is located.

    Note: If the IP is used, it may change and need to be updated periodically in order for Encore to keep in contact with the pinpad. You can get your IP from here
    OR     you can follow instructions to set up our Dynamic DNS service (Windows Only) to use your assigned host name here.

  8. Click Test Communication to be sure you can connect to the pinpad. Make sure the pinpad is on the main screen when you run this test.
  9. Set your desired receipt printing option.
    1. No Receipt – No credit card transactions will print the credit card slip, a regular invoice will print if you are set to print one.
    2. Merchant Only – It only prints a merchant copy of the credit card slip.
    3. Customer Only – It only prints a copy to give to the customer.
    4. Both – It prints 2 copies, one for the merchant and one for the customer.
  10. Click Save.
  11. Click Close.

  12. Click Save again.

Processing a Transaction #

Heartland #

PAX A920 #

  1. Go to Sales.
  2. Create an Invoice.
  3. Click the Pay button.
  4. Click Credit/Debit.
  5. Enter the amount.
  6. If the transaction is only a tip, and not a charge for something else toggle on Tip Only.
  7. If the transaction is a refund, toggle on Refund.
  8. Click Authorize.
  9. When the Processing on terminal screen shows up, have the client process the payment on the terminal.
  10. The client can enter the number, Insert the card, tap the card or swipe the card. There are also options for alternative payment types like Apple Pay and Google Pay.
  11. Once the transation is processed the pinpad will show a successful screen.
  12. Encore will then show the authorized payment on the invoice.

Global Canada Setup #

Setup for Verifone T650C/T650P #

Connect to Wifi

The T650C supports Wi-Fi and Ethernet connectivity, while the T650P supports Wi-Fi and Cellular 4G wireless connectivity.

To set up Wi-Fi connectivity on your device, follow these steps:

  1. Swipe down from the top of the home screen. Once the status bar appears, swipe down again.
  2. Tap the Wi-Fi icon to enable Wi-Fi.
  3. To view available networks, tap the arrow located at the bottom of the Wi-Fi icon.
  4. From the list of available networks, select the SSID name of the Wi-Fi network you wish to connect to.
  5. Enter the Wi-Fi password for the selected network.
  6. Finally, tap [CONNECT] to establish the Wi-Fi connection.
To check if ethernet connection is working

Once the ethernet cable is successfully connected, the <…> icon will appear at the top right corner of the device’s banner:  This indicates a successful ethernet connection.

Find IP

The POS/ECR connects to the Payments app in Semi-Integrated mode via the IP address and communication port of the terminal. Please follow the steps below to enable semi-integration settings.

  1. Swipe down from the top of the screen. When you see the status bar, tap [⚙] to access Settings.
  2. Gesture down to System.
  3. Tap About device.
  4. Tap Status.
  5. Scroll down the screen until you see the section where the IPV4 address is shown.
  6. If the IPV4 address is not here, you can also reboot the pinpad and it will print out a slip that will show the IPV4.
Port Forwarding

The default Port in Semi-Integrated mode is TCP 8080 OR TCP 8081. Either can be used. 

To check if pinpad is in semi-Integrated Mode
  1. Tap the Home button at the bottom of the pinpad.
  2. Swipe up from the bottom of the screen.
  3. Tap Payments.
  4. The screen will take a minute to load.
  5. It will say Global Payments on a WHITE background and nothing else if it is in the proper mode.
  6. If it says ‘Sale’, ‘Void’, etc, have them call Global and switch the pinpad to semi-integrated mode.
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Updated on April 21, 2025