Screen won’t load

Clear cookies on your browser #

Assuming your internet is up, the most likely cause of errors like this is corrupt/broken temporary files. To fix this, follow the steps related to your chosen browser.

Google Chrome #

1. Log out of encore.
   
   
   
   
2. Click on the lock symbol next to the encore website.
   
   
   
   
3. Click on Cookies.
   
   
   
   
4. Click Remove and Done.
   
   
   
   
5. Log in to encore.

Microsoft Edge #

1. Log out of encore.
   
   
   
   
2. Click the lock symbol by the encore website URL.
   
   
   
   
3. Click on Cookies.
   
   
   
   
4. Click Remove then Done.
   
   
   
   
5. Log back in to encore.

Firefox #

1. Log out of encore.
   
   
2. Click the lock symbol next to the encore website URL.
   
   
3. Click Clear Cookies and Site Data…
   
   
   
   
4. Click Remove.
   
   
   
   
5. Log back in to encore.